回覆房客的旅程變更申請
Sometimes, guests need a little flexibility. If they want to alter a confirmed reservation (ex: add or subtract nights, or choose different dates), they should send you a trip change request.
Please don’t change or cancel reservations on behalf of guests—you might jeopardize your good standing as a Host. Instead, send them these instructions so they can do it themselves. Guests can also modify their reservation via the link in their confirmation email.
Respond to a trip change request
Open your message thread with your guest and find Respond to request. If you agree to the changes, they'll be applied automatically, and your guest will be charged or refunded if necessary.
Things to know:
- There are no penalties for declining a request
- While there isn’t a time limit, responding to requests quickly can help you avoid canceled reservations
- Guests can send trip change requests once a reservation is confirmed, and any time before checkout—even after they check in
If your needs as a Host change, learn how to send your guest a trip change request or cancel a reservation.
相關文章
- 房東
拒絕旅程變更申請
房客和房東皆可拒絕變更申請,並維持預訂現狀。 - 房東
以房東身分修改預訂內容
你可以向房客提出變更申請。如果房客接受你的申請,預訂內容會自動更新。 房東須知:變更、退訂與退款
突發狀況有時難免會發生,讓你或房客不得不更改計畫。為順應計畫的改變,你可參考這篇文章裡的實用資訊。