給 Airbnb 探險體驗達人的建議
Airbnb Adventures offer exciting and wildly unique experiences. Hosting these trips is very rewarding, but preparing for safety and using best practices will help ensure your guests have memorable experiences for all the right reasons. We’ve partnered with the Adventure Travel Trade Association, leaders in adventure travel, to give you some safety recommendations.
List your Adventure clearly
If there are health, fitness, or other requirements needed to safely enjoy the Adventure, make this clear in the description. Provide details about the length of time, exertion required, and skills required.
Once a guest books, check if they have any health concerns that may affect their participation. This may be anything from a food allergy to a heart condition. Make sure you’re clear on what modifications you’re able or willing to make to accommodate them. If insurance is required, make this clear, and provide information about viable options.
Message your guests to introduce yourself and help them feel welcome and prepared. Let them know that you’re available to answer any questions.
You can also anticipate common points of concern before the adventure begins. This could include practical matters like whether there will be food, snacks, or water provided, whether they should bring their own water bottle, and what bathroom facilities are available. Try to address these concerns before guests have to ask.
Some guests may be going on an Adventure for the first time, so your communication is key to ensuring that they know what to expect, and that their safety is assured.
Prepare guests before they arrive
Provide your guests with a list of what they’ll need ahead of time. For Adventures, that may include vaccinations or medications they should undergo before they travel to your location. It might also include making sure they have personal sleeping gear and equipment such as headlamps, insect repellent, as well as any other special items they’ll require.
It’s a good idea for you to know if, and where, you’ll have cell service coverage, and to let your guests know the details in advance.
Give a pre-Adventure briefing
Before you set out on your Adventure, make sure guests understand what activities you have planned for them. This is also the time to check that they have all the food, water, and gear that they’ll need.
Some guests may need to adapt to your location in ways that a local would not. They may need more of certain items, or completely different items, than a local would. If you can anticipate these needs, you'll make the Adventure even better.
Provide the right gear
If you’re providing gear for your guests, it should be in good condition, clean and dry, and fit each guest properly. For multi-day trips, the gear may include sleeping equipment, handwashing supplies, and a light or headlamp for each guest. If you don’t provide gear, check your guests’ layers, packs, shoes, and any other gear to make sure it’s adequate and in good shape.
Hosts should carry (and know how to use) an extensive first aid kit for stabilizing a patient and safely evacuating them.
Choose the right conditions and prepare for the unexpected
Talk with your guest about the range of conditions you’ll encounter, including heat or cold, likely weather, the terrain expected, how much physical activity will be required, changes in logistics, and modes of travel. Let them know how they can best prepare for these, as well as for any unexpected but possible challenges.
If you need to cancel an experience for an emergency, weather, or safety issues, no penalties will be applied.
Make sure you have a clear itinerary and plan that all your guests understand. This should include specific information about what they should do if they become lost or injured.
As a Host, you can work to prevent some of the more common problems that can occur in Adventures. Some strategies to avoid these conditions are:
- Maintain cleanliness in food preparation and in bathroom use
- Understand the route well and have back-up plans in case the planned route cannot be accessed
- Double-check that all gear is in good condition
- Constantly monitor participants’ well-being and address their needs
You should have an emergency action plan that you’ve practiced, as well as the means to evacuate a guest, if the unexpected happens. If you’ll be more than an hour away from medical care, it’s best practice to have a Wilderness First Responder (WFR) or Wilderness Advanced First Aid (WAFA), along with CPR certification.
We recommend that all Hosts engaging in an Adventure prepare an emergency plan in case of a natural disaster or any other kind of emergency that could occur. Find out more about making an emergency plan.
Airbnb provided trip protections
All multi-day trips include 24/7 community support. Additionally, in the event of a life-threatening injury, we also have partnered with an emergency medevac provider that may be activated to reach an injured party to support a medically necessary evacuation.
Keep the community in mind
As a Host of multi-day trips, you have a great opportunity to give back to the local environment and community. One of the ways to do this is to share any local rules or etiquette around the activity of your Adventure with your guests. You can also look out for your local environment by reducing waste, recycling, and giving back to people in the community.
Adventure Travel Trade Association (ATTA): Courtesy of the Adventure Travel Trade Association. ©2019 Adventure Travel Trade Association. All rights reserved.
The Adventure Travel Trade Association (ATTA) name and logo are used with its permission, which in no way constitutes an endorsement or vetting of, express or implied, of any product, service, person, company, opinion or political position. The ATTA does not select or approve, and is not involved in the selection or approval of, Airbnb Experiences or hosts. For more information about the Adventure Travel Trade Association, visit adventuretravel.biz.
American Red Cross and the International Federation of the Red Cross and Red Crescent Societies (IFRC): Courtesy of the American Red Cross and International Federation of the Red Cross and Red Crescent Societies. ©2019 The American National Red Cross ALL RIGHTS RESERVED.
The American Red Cross and International Federation of the Red Cross Red Crescent name and emblem are used with its permission, which in no way constitutes an endorsement, express or implied, of any product, service, company, opinion or political position. The American Red Cross logo is a registered trademark owned by The American National Red Cross. For more information about the American Red Cross, visit redcross.org.