During the COVID-19 pandemic, we expect that hosts and guests will have questions about responsible travel. Therefore, we’ve developed a set of guidelines to clarify Airbnb’s approach to travel during this time:
- It is Airbnb’s policy that you (and all other members of our community) should not check into a listing as a guest or have in-person interactions with guests or listings as a host, if any of the following are true:
- You are actively infected or have tested positive with COVID-19 in the past 30 days
- You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19
- You are showing symptoms or are concerned about possible infection of COVID-19
- You’ve had close, sustained contact to an individual confirmed or suspected to be infected with COVID-19 within the last 14 days (Please note that Frontline stays are subject to different standards)
- Whether you are a host or a guest, always check government travel advisories as well as local regulations in place in order to understand how a shelter-in-place or stay at home order may impact your ability to travel or to host
- If you are a healthcare staff or a first responder looking for temporary accommodation while you support COVID-19 response efforts, please refer to our Frontline stays program
Airbnb will investigate reports of violations specific to this guidance and may take steps in order to protect the health and safety of the community up to and including removal of an Airbnb account.
Hosting during stay at home, lockdown, and shelter in place orders
You should always consult your local authorities to review the most recent orders for your location and circumstances. Please note that shelter in place and lockdown orders vary from one location to another and are likely to evolve over time in order to reflect local developments. If local regulations allow you to continue hosting and appropriately carry out responsibilities related to hosting (facilitating check-in, check-out, cleaning, etc.) then you can continue providing your listing on Airbnb to guests in need of accommodation.
Health, safety, and cleaning guidance
You should familiarize yourselves with our health and safety guidelines which cover our recommended policy for both hosts and guests entering an Airbnb listing. Finally, be sure to review our enhanced cleaning protocol to learn more about cleaning and sanitizing your space to help promote the safety of you and your guests.
Hosting a guest during a mandatory quarantine
To host responsibly within our established guidelines, make sure to familiarize yourself with our guidelines on how to host with inclusion and respect. For any bookings accepted, where there is no inconsistency with these proposed guidelines, standard cancellation penalties will apply.
As a host who has decided to continue to offer accommodations at this time, it is critical that you remain informed of the requirements for travel to your respective location. If this requirement exists for your particular location and you do not wish to accommodate guests at this time, your calendar should be blocked accordingly until the restriction is removed.
If you are choosing to host during this time, we encourage guests and hosts to communicate about any questions or concerns before the stay. For hosts, we suggest sending all guests a message, before confirming a booking, to confirm the guest is traveling responsibly within our established guidelines. Learn more about how to frame these messages with inclusion in mind.
Hosting an Experience
Experience Hosts should familiarize yourselves with our health and safety guidelines which cover our requirements for hosting as well as tips on adapting your experience for local regulations. For hosts who bring guests to their homes and/or serve food, you should also check out our cleaning and food safety guidelines.
Options for reservation requests
For the safety of the broader community, if a prospective guest has expressed a need for accommodations despite being diagnosed, awaiting test results, and or having been directly exposed to an individual confirmed or suspected to be infected with COVID-19, these reservations should not be supported. Please report any instances of these reservation requests to Airbnb’s Customer Support team so that we can take the necessary steps to offer support.
Booking an Airbnb listing in order to be closer to a family member that has been infected with COVID-19
Provided that you have not been directly in contact with any individual who may present an infection risk, and won’t be in direct contact during your reservation, you can make a reservation on Airbnb. Before booking, confirm that you are permitted to travel according to local regulations at both your place of departure and arrival. Make sure to check out the government orders and decrees related to COVID-19.
Booking an Airbnb listing to self-isolate
Guests who present risks of infection due to a positive diagnosis/test, symptoms, or exposure to a confirmed infection case should not use Airbnb for the purpose of self-isolation. Similarly, if you believe that you have been infected or exposed, please contact a medical professional and your local health authorities and inform Airbnb’s Community Support team so we can assist you with a penalty free cancellation.(Please note that Frontline stays are subject to different standards)
Booking an Airbnb listing in order to comply with a quarantine order due to recent travels in an at-risk area
The situation is evolving very quickly so it is important to continue to regularly check on local restrictions in place in the location where you intend to travel. Some states and countries demand travelers to quarantine for a certain amount of time when arriving in another location while others prohibit short term rentals or non-essential travel. If the circumstances of your travel are allowed by local authorities in your destination, you should be able to make a reservation provided that you do not present a risk of infection (due to a positive diagnosis/test, symptoms or exposure to a confirmed infection case).