排定自動傳送訊息，並自動寄給旅客

Want better communication with less effort? Use scheduled messages to save time by automatically sending messages based on triggers like a new reservation, check-in, or check-out.

Personalizing templates with shortcodes

The templates can be personalized with shortcodes, which are placeholders you can choose that automatically fill in guest, reservation, and listing details. You can access shortcodes through a drop-down menu when you compose a message. You’ll also have to add the corresponding information for each shortcode in your listings, such as check-in and checkout times, or else the shortcode will display as unavailable in the message.

Scheduled messages

Common use cases for scheduled messaging and shortcodes (indicated in bold) include:

Sending a thank you message shortly after booking

• Dear guest first name, thank you for confirming your reservation
• I am excited to welcome you on check-in date on or after our check-in time, which is check-in time
• As a reminder, here are our house rules: house rules

Sending a check-in reminder a couple days before the trip starts

• The listing is at address and here are the directions: directions
• The wifi network is called wifi name and the password is wifi password
• Let me know if you need any advice about city

Sending a checkout reminder the morning before the trip ends

• Quick reminder that checkout is tomorrow (checkout date) any time before checkout time
• As a reminder, your confirmation code is confirmation code

Shortcodes

The full list of shortcodes includes:

• Guest’s first name
• Guest’s last name
• Guest’s phone number
• Check-in date
• Check-in time
• Checkout date
• Checkout time
• Total trip price
• Average nightly price
• Cleaning fee
• Listing name
• Listing address
• Listing city
• Wi-fi name
• Wi-fi password
• Confirmation code
• Directions
• Check-in Instructions
• House Rules
• House Manual
• Guidebook
• Getting around
• Guest Access
• Guest Interaction
• Guest city
• Guest country
• Neighborhood
• Number of guests
• Number of nights
• Number of bathrooms
• Number of bedrooms
• Number of beds
• Primary host first name
• Primary host last name

You can always choose to skip, customize, or send messages early, and you’ll be able to review a full timeline of every message sent for each reservation.

If you want to send these templates manually instead of automatically, learn more about quick replies.

建立自動傳送的訊息

為房源建立和排定自動傳送的訊息之後，該設定會套用至目前和尚未開始的訂單。系統會依照房源所在時區的時間傳送已排定的訊息。另外，設定範本語言會影響短代碼的轉譯方式。

Messages won’t be scheduled for last minute bookings or short stays where the trigger time is greater or equal to the lead time.

• If a trigger is set for 2 days before checkout, but the stay is only 1 or 2 days long, the schedule will be skipped.
• If a trigger is set for 1 day before check-in, but the booking is made last minute the day before check-in, the schedule will be skipped.

編輯排定訊息的內容

查看已排定傳送給特定旅客的訊息

你可以打開旅客的訊息紀錄及已排定訊息的對話框，查看已傳送和未傳送的排定訊息。

You’ll get a list of all scheduled messages that have been sent or skipped, as well as messages that will be sent in the future. If a guest has multiple reservations, each reservation’s timeline is collapsible.

在系統自動傳送訊息前變更排定的訊息內容

你可以在系統傳送已排定的訊息前，選擇不傳送或提早傳送訊息，也可以直接修改訊息內容（不用更動範本）。

為房源移除已排定的訊息

為所有房源刪除已排定的訊息

刪除某範本後，所有使用該範本的房源若已排定訊息待日後傳送，這些訊息也會一併刪除。

Hosting with a team or co-host

If you host with a team, team members with guest management permissions will share the same set of scheduled messages, and all messages will be sent from the team owner. Any of the team members will be able to skip and edit upcoming scheduled messages, and create new templates that can be used by the team. Any saved messages you previously created will now be accessible in your team’s shared messages.

If you host with a co-host, your co-host can access your scheduled message history and upcoming message list from each conversation’s message thread, and will be able to skip and edit upcoming scheduled messages. Your co-host will also be able to apply their own templates to your listing, but they won’t be able to view or edit your templates.