略過以前往內容
野火

預訂位於Los Angeles County and San Bernardino Counties, California的緊急住所

2020年9月16日2020年9月30日期間有提供免費住宿給救援人員或無家可歸者。
野火

預訂位於Los Angeles County and San Bernardino Counties, California的緊急住所

2020年9月16日2020年9月30日期間有提供免費住宿給救援人員或無家可歸者。

什麼是 Airbnb Open Homes 計畫?

Airbnb 的 Open Homes 計畫為流離失所的災民提供免費住宿。自 2012 年以來,已有成千上萬的人參與此計畫。

如何預訂房源?

回答幾個問題
首先,你必須有 Airbnb 帳號。登入後,我們會提出幾個問題,以進一步認識你,並了解你受影響的程度。接著,我們會審核相關回覆,並在 24 小時內與你聯絡。
回答幾個問題
首先,你必須有 Airbnb 帳號。登入後,我們會提出幾個問題,以進一步認識你,並了解你受影響的程度。接著,我們會審核相關回覆,並在 24 小時內與你聯絡。
開始搜尋
獲得核准後,你即可查看可免費入住的房源。找到適合的住宿後,你可以與房東聯絡。
開始搜尋
獲得核准後,你即可查看可免費入住的房源。找到適合的住宿後,你可以與房東聯絡。
你好:我被迫緊急撤離家園,現在須要找到臨時住處。 我會帶著我的兩個孩子。
你大概何時會抵達?
確認你的住宿
在接受你的預訂之前,房東可能會詢問其他問題。你可能要聯絡不同的房東,才能確認最終的住宿。
你好:我被迫緊急撤離家園,現在須要找到臨時住處。 我會帶著我的兩個孩子。
你大概何時會抵達?
確認你的住宿
在接受你的預訂之前,房東可能會詢問其他問題。你可能要聯絡不同的房東,才能確認最終的住宿。

野火

在Los Angeles County and San Bernardino Counties, California提供緊急住所

您可以將家中的閒置空間免費出租給災民或救援人員。
野火

在Los Angeles County and San Bernardino Counties, California提供緊急住所

您可以將家中的閒置空間免費出租給災民或救援人員。

出租需要準備什麼

你只須為房客提供溫馨的住宿空間,並回答對方提出的所有問題。
  • 整套房源或公寓
  • 舒適的床
  • 基本設備與服務和盥洗用品
  • 可供預訂天數須達連續2天以上

出租需要準備什麼

你只須為房客提供溫馨的住宿空間,並回答對方提出的所有問題。
  • 整套房源或公寓
  • 舒適的床
  • 基本設備與服務和盥洗用品
  • 可供預訂天數須達連續2天以上

運作方式

房東透過Open Homes計劃向需要幫助的房客伸出援手。
我們都希望能找到如家一般舒適的住處。 乾淨安全、竭誠歡迎房客入住的住處。
Juan與Bob
在颶風麥可來襲期間敞開家門
我們都希望能找到如家一般舒適的住處。 乾淨安全、竭誠歡迎房客入住的住處。
Juan與Bob
在颶風麥可來襲期間敞開家門

我們提供的支援服務

24小時電話支援與各項資源
關懷之路並不孤單。 除了 Airbnb 的全天候客戶支援團隊外,你還可以聯絡專門小組詢問有關 Open Homes 房源的預訂問題。
財產損失賠償
雖然意外損失非常罕見,但是保障還是不能少。 針對財產損失,房東保障金計畫將為每位房東提供高達100萬美元的保障。
進階篩選與審查
這世界雖然不存在萬無一失的過濾系統,但我們會比對全球監管名單、恐怖份子觀察名單和制裁名單,核查機構代表和直接透過Airbnb預訂的房客。
24小時電話支援與各項資源
關懷之路並不孤單。 除了 Airbnb 的全天候客戶支援團隊外,你還可以聯絡專門小組詢問有關 Open Homes 房源的預訂問題。
財產損失賠償
雖然意外損失非常罕見,但是保障還是不能少。 針對財產損失,房東保障金計畫將為每位房東提供高達100萬美元的保障。
進階篩選與審查
這世界雖然不存在萬無一失的過濾系統,但我們會比對全球監管名單、恐怖份子觀察名單和制裁名單,核查機構代表和直接透過Airbnb預訂的房客。

已為您解答

什麼是 Open Homes 計劃?

透過 Open Homes 計劃為需要幫助的人提供免費住宿。 該計劃在 2012 年開始萌芽, 當時颶風桑迪重創紐約,Airbnb 房東們決定為被迫撤離的鄰居免費提供住宿。 房東們的慷慨善舉促使我們正式成立 Open Homes 計劃。

自此之後,該計劃的援助範圍更擴展至被迫撤離的災民、救援人員、病患、難民和尋求庇護者。 我們與值得信賴的非營利組織合作,如美慈組織 (Mercy Corps)、國際救援委員會 (International Rescue Committee) 和骨髓與癌症基金會 (Bone Marrow & Cancer Foundation),一起發展此項計劃,並協助機構替案主尋找免費住宿。

Open Homes 計劃提供免費住宿。 有些房東選擇註冊加入 Open Homes 社區,免費提供 Open Homes 住宿。 如果您還沒有註冊 Open Homes 計劃為房客提供免費住宿,那當您收到 Open Homes 計劃的預訂時,仍會像以往一樣收到款項。 Airbnb 會免除這類預訂的所有服務費。

誰可以成為 Open Homes 計畫的房東?

Open Homes hosts have many of the same expectations as regular Airbnb hosts. Hosts must meet Airbnb’s hospitality standards, which include accurately representing your listing and availability, as well as providing a safe, secure, and clean space for guests. All hosts and guests are required to uphold Airbnb’s community standards.

Almost anyone can sign up to be an Open Homes host. The listings available on the site are as diverse as the hosts who list them, and you can post shared spaces, private rooms, or entire homes. Find out more about home types to see how to describe your space.

Sometimes a staff member from one of our nonprofit partners will book on behalf of their client and may have additional requests based on their client’s needs. In these cases, the nonprofit staff member will communicate with the host ahead of time to make sure your space is a good fit.

,
哪些人有資格預訂 Open Homes 計畫房源?

Open Homes provides free places to stay for people in times of need. The program supports evacuees, relief workers, medical patients and their caregivers, refugees, and asylum seekers.

If you’re a guest in need of emergency housing, learn more about how to book an Open Homes stay. Check this article and the Open Homes page regularly to find the most current programs and eligibility requirements, which are subject to change.

Disaster relief

In the aftermath of a disaster, there is a critical need for emergency housing. In this instance, people impacted by the disaster, including relief workers, have the ability to submit their request for housing to Airbnb. After verification, they may book an Open Homes listing directly for themselves.

To be eligible for emergency housing, guests must reside in the impacted area or be a relief worker responding in an official capacity. Both permanent residents and travelers with a confirmed hotel or rental reservation are eligible. Guests are required to provide proof of address or confirmation of employment during the application process. Once they submit their application, their information will be reviewed by Airbnb or its vendors before they can book.

Learn more about Disaster relief stays.

Medical stays

Every day, people travel far from home for medical treatment. They may be receiving care, supporting a patient, or healing with family during a difficult time. In this instance, guests can book an Open Homes reservation directly for themselves, or a staff member from a nonprofit organization may book the reservation on their behalf.

In order to book, guests must be referred by a nonprofit partner. Each nonprofit has their own set of eligibility criteria for guests.

Learn more about Medical stays.

Refugee housing

There are many barriers for people who are trying to rebuild their lives in a new place. Before settling into permanent housing, refugees and asylum-seekers need to finalize paperwork, search for jobs, and find a temporary place to stay. In this instance, a staff member from a nonprofit will book an Open Homes reservation on behalf of the guest. All guests have the legal status of a recognized refugee entitled to international protection as determined by the United Nations High Commissioner for Refugees (UNHCR) and/or have begun the process of seeking asylum in the country where they currently reside.

Learn more about Refugee housing.

,
如何預訂 Open Homes 住宿?

Open Homes provides free places to stay for people in times of need. In order to book an Open Homes stay as a guest, you must meet eligibility requirements and be approved.

Applying for a stay

Disaster relief

If you've been impacted by a disaster and are in need of emergency housing, go to our Disaster Relief page to find events that qualify for an Open Homes stay. If you can't ind the event that you've been impacted by, free stays are not currently available.

Once you find an event, log into or create an Airbnb account to confirm your address. You’ll need to answer a few questions and agree to our Community Standards and the Airbnb Terms of Service.

After you submit your request, we may call you to check on additional details. If we can’t verify your information or it doesn’t meet our eligibility criteria, you’ll receive an email within 24 hours.

Medical stays or refugee housing

To be approved for a Medical stay or Refugee housing, you must be referred by a nonprofit partner. It isn't possible to apply for an Open Homes Medical stay or Refugee housing as an individual at this time. 

Learn more about the nonprofits that we partner with on the Open Homes page.

Booking a stay

If you’re approved, you'll receive an email inviting you to browse available stays. Here are a few tips to keep in mind:

  • Read all of the information in the email invitation. It will tell you more about what kind of stay you can book.
  • You may need to book your stay within certain dates. Make sure to refer to your email invitation for this information.
  • Check the listing details, like number of bedrooms and amenities, as well as the photos to confirm a place is a good fit. If you have any questions, reach out to the host by clicking or tapping Contact host on the listing page.
  • Make sure your stay is booked for the purpose defined by each program. If a stay doesn’t meet the program requirements, it'll be canceled according to the host’s cancellation policy.

    ,
    我要如何做好準備,迎接 Open Homes 計劃的房客?

    無論您是加入 Open Homes 計劃,免費出租房源,還是收到了 Open Homes 計劃的預訂請求,請注意以下幾點,以協助您為接待房客做好準備:

    • 清楚溝通
    • 嘗試了解房客的需求,以及如何協助他們住得更舒適
    • 不同於 Airbnb 上的一般房客,Open Homes 計劃的房客通常是因為遭逢意料之外的困境而旅行。 提醒您,每個人對事物的反應、需求都不同
    • 請確保房客能輕鬆與您聯絡與溝通
    • 請提前向房客說明退房時間和流程。 若有清潔房源的期望,也請您闡明

    Open Homes 計劃內的接待方式也有所不同。 許多由非營利組織推薦的房客會的到工作人員的全程支援。 請前往專區,了解更多相關資訊:

    進一步了解 Airbnb 的出租標準

    如何聯絡 Open Homes 計劃的支援團隊?

    A dedicated support team is available to all hosts, guests and nonprofit partners for issues and questions related to Open Homes reservations 7 days a week, from 9am to 5pm Pacific Standard Time. Contact us by emailing openhomessupport@airbnb.com. Airbnb’s community support specialists are also available 24 hours a day, 7 days a week.

    What to do if you feel unsafe during a stay

    If you encounter an emergency situation, or if your personal safety is threatened during a stay, contact local police or emergency services immediately.

    If you need help from Airbnb with a safety concern, contact our Trust and Safety team.

    Before the start of the stay, you can also read our safety tips.