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尋求協助或聯絡 Airbnb 用戶支援
尋求協助或聯絡 Airbnb 用戶支援
Whether you’re a Host or guest, find help before, during, or after a stay.
Contact your Host or guest
Sending a message is usually the quickest and easiest way to resolve an issue with your listing or reservation. Or you could try calling them.
Explore the Help Center
Visit the Help Center to find answers to common questions, including information about:
Visit the Resolution Center
If you need to securely send or request money for something that wasn’t included in a listing, visit the Resolution Center. We can also get involved if you need help working out the details with your Host or guest.
Contact Airbnb Customer Service
Need a little more help or have a complaint? Contact us by email, chat, or phone at 1-844-234-2500.
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聯絡 Airbnb.org 用戶支援
我們設有專屬的用戶支援團隊，可為所有房東、房客和非營利合作夥伴解答關於 Airbnb.org 的預訂問題。 - 旅客
專為旅客提供的 AirCover
每筆預訂都可享有專為旅客提供的 AirCover 保障。如果你的 Airbnb 房源出現嚴重問題，而房東無法解決該問題，我們會協助你尋找可預訂且價格相仿的類似房源，或是發放全額或部分退款給你。 變更、取消預訂和退款
突發狀況有時難免會發生，讓你或房客不得不更改計畫。為順應計畫的改變，你可參考這篇文章裡的實用資訊。
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