旅程結束後:處理分歧
Disagreements don’t have to be disagreeable when you have a way to address the issues. Here’s how we can help:
Money-related issues
You can use our Resolution Center within 60 days of your reservation's checkout date to request or send money for things related to your Airbnb trip. It helps to have any photos or other relevant evidence ready when you submit a Resolution Center request.
Staying at a hotel? The Resolution Center may not be available for use with some hotel stays. In those cases, you will need to resolve issues directly with the hotel. You may also contact us to help mediate issues where helpful.
Reviews issues
If you’d like to respond to a review with your perspective of the situation, or to address feedback given, you can leave a response within 30 days of when the review was written. It will post directly below the review and will be visible to the rest of the Airbnb community. If the review is against our policies, you can report it.
相關文章
旅程結束後的相關問題協助
旅程已經結束了,但還有一些事情需要協助嗎?(例如,有東西忘在房源裡,或房東跟你收取額外費用。)- 旅客
協調中心如何提供協助?
你可以透過協調中心為 Airbnb 旅程相關事項申請或發放款項。房客和房東都可以向 Airbnb 尋求協助以達成協議。 - 旅客
如果房東要求支付更多費用該怎麼辦?
當你透過 Airbnb 預訂住宿時,所有價格資訊都會顯示在頁面上,不過也有一些例外情況。